Winners of Best Northern Estate Agency of the Year 2014
After winning Best UK Small Agency last year in 2013, I felt nervous about moving into the medium agency category.
A number of local competitors, whose businesses I respect, are in this category and they are big and established compared to a brand such as ours which is still only 3 years old.
We were delighted to win this year's Best Medium Northern Estate Agency of the Year 2014.
Our strength has been our ability to refocus our service around what customers have told us they want. We have a comprehensive way of measuring client satisfaction at every stage of their journey. That has allowed us to identify where we do very well and where we needed to improve. Changes such as every client have one point of contact have been brought in and increasing the frequency of updates has proved very popular.
Before we talk about sales results we now talk about what our customers think, and it is this shift that has moved us to being recognised as one of the very best in our industry.
Our new system, called Property Launch for bringing property to the market has led to those properties entered into it achieving between £4000 and £8000 more for their homes. This is combined with reducing the number of days before a sale by half.
If you want to try a new approach to selling that puts you at the heart of the process, then try Preston Baker.